Troubleshooting
Something else went wrong
How to report a problem that is not covered by the other Support articles.
Last updated September 11, 2026
A short video for this article is planned
Until it is recorded, the written steps below are complete on their own.
Steps
- Reload the page once, in case the view was simply out of date.
- Note the page you were on and the exact wording of any message you saw.
- Open Send feedback in the footer.
- Describe what you expected and what happened instead, then send it.
Worth knowing
- Feedback goes to the TraceScout team and is read by a person. Do not include passwords or payment details in it.
Related articles
Was this helpful?
Only your answer and this article are recorded. Use Send feedback in the footer if you want to describe a problem.